IT Operations Support (Temp)

IT Performance

Primary function is to provide on floor support to all critical production systems.
- Maintenance for all PM43 | PM4i and on floor label printers.
- Support critical production systems (Delford, Boxweigh, Boxload, RF Scanning, EasyLabel etc.)
Work with the IT team to roll out and support new technologies and applications to users.
Assist in daily duties including system back-ups, software/hardware support for PCs, laptops, printers etc.
Interact with other team members to establish solutions and resolve problems using innovative solutions.
Other projects as requested by the IT Operations Manager.
Scheduled out of hours on-call emergency support.

IT Quality

Provide 1st level day to day technical support to a dynamic office and production environment.
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always.

IT Compliance

IT People

Behave in a manner that supports and demonstrates Company values, Challenge, Sense of Urgency & Openness.
Work with the management team to change business culture as per agreed company-wide initiatives.

Competencies

Promotes confidence and positive attitude through honesty and professionalism in all interactions.
Builds and maintains relationships with others at all levels to develop mutually beneficial outcomes. Uses diplomacy, tact, and interpersonal skills to support others.
Effectively conveys information and expresses thoughts and facts in a manner that will constructively persuade, convince, and influence others.
Demonstrates effective use of listening and questioning skills while displaying openness to other people's ideas and thoughts.
The ability to make informed, effective, and timely decisions in a manner that is collaborative and inclusive of internal and external customer needs.
Communicates ideas and information in an engaging manner.
Works co-operatively with others and builds relationships within and outside of the organisation.

Skills

Good IT skills.
Excellent organisational and communication skills, both written and verbally with the ability to work under pressure and prioritise and deliver against deadlines.
Self-motivated and able to act on own initiative.
The ability to work effectively as part of a team.
Logical and methodical thinker.
Problem solving and analytical skills.
Flexible and resilient approach and keen to learn.
Demonstrates Integrity, Trust and Accountability.

In your role you will support all aspects of IT Operations. You will be a trusted member of the team that ensures that all the business tech is working efficiently. You will be working with end users