The Business Support Lead will oversee the Business Support team, ensuring efficient day-to-day operations across logistics, telesales, finance support and other shared business support services. They will take ownership of team performance, operational improvements, and cross-functional collaboration, acting as a key link between Supply Chain, S&OP team, Commercial, and other departments to support and delivery Company KPIs.

DUTIES & RESPONSIBILITIES

Duties & Responsibilities

Coordinating and Leading a Team

• Providing guidance, training, and performance evaluations to Business Support Team.
• Allocate tasks effectively and ensure workload balance within the team.
• Foster a positive team culture emphasizing continuous learning and collaboration.
• Mentor team members, identifying skill gaps and coordinating training to address them.
• Promote a collaborative environment that aligns with the company’s values.
• Handle day-to-day HR-related issues for the team, including scheduling and holiday approvals.

Operational Excellence

• Oversee the completion of BS administrative activities, including:
• Daily customer communications.
• Maintaining financial flow and ensuring accurate reporting.
• Managing customer disputes and internal escalations efficiently.
• Ensure seamless order processing and a positive customer experience.
• Act as a key contact for cross-functional initiatives between Production, Quality, Supply Chain, and Sales teams and Finance.

Compliance & Reporting

• Ensure all activities align with company policies, procedures, and compliance requirements.
• Provide accurate and timely reports to the Business Support Manager.
• Analyse team performance data to identify opportunities for improvement and implement changes.

REQUIREMENTS

Experience

• Minimum of 2 years in a Business Support, Admin, Commercial or Supply Chain role, with supervisor experience preferred.
• Proven track record of working in a fast-paced, high-pressure environment, ideally within the food manufacturing sector.
• Proven experience in project leadership, support, or coordination, particularly in implementing process improvements or operational changes.
• Demonstrable experience in people development: including coaching, mentoring, and supporting the professional development of team members.

Educational Qualifications

• Fluent in English (written and spoken).
• Relevant business, administration, or supply chain qualification advantageous

SKILLS AND COMPETENCIES

Skills & Competencies

• Excellent organizational and problem-solving skills, with attention to detail.
• Proficient in MS Office, particularly Excel and PowerPoint.
• Ability to analyse data and drive continuous improvement initiatives.
• Exceptional communication and interpersonal skills for cross-functional collaboration.
• Self-motivated with the ability to work independently and within a team.
• Team leader abilities and achieving results.
• Integrity, trust, and accountability.
• Ability to challenge the status quo and drive innovation.
• Adaptability to dynamic business environments.